Effective Date: 21/05/25
1. Who We Are
Our website address is: https://www.nationalweddingdresscleaning.co.uk.
We are a UK-based family-run business dedicated to providing premium wedding dress cleaning services and helping customers plan their special day.
You can contact us at:
📧 info [at] nationalweddingdresscleaning [dot] co [dot] uk
2. What Personal Data We Collect and Why
We collect the following types of data when you interact with our site:
- Contact information (e.g., name, email, phone)
- Order details (e.g., shipping address, items purchased)
- Payment information (processed securely by Stripe and Klarna)
- Comments or reviews
- Technical data (browser info, IP address) for security purposes
We use this data to process your orders, provide customer service, detect fraud, and improve our services.
3. Payments and Security
We use WooCommerce Payments (Stripe) and Klarna to process transactions.
- We do not store your card details on our servers.
- Payments are processed securely using 3D Secure authentication when required.
- Klarna may collect additional information for financing options. Their privacy policy is available here.
We also use Wordfence and reCAPTCHA to protect the site from malicious traffic and spam.
4. Reviews and User-Generated Content
We are not liable for the accuracy or authenticity of reviews left by customers or by individuals posing as customers. If you believe a review is false or defamatory, please contact us.
5. Cookies
We use cookies for:
- WooCommerce cart functionality
- Login sessions
- Remembering your preferences
- reCAPTCHA anti-spam
You can manage cookie preferences in your browser.
6. Comments
When visitors leave comments, we collect the data shown in the form, and the visitor’s IP address and browser agent to help detect spam. An anonymized string (hash) of your email may be shared with Gravatar to check if you use it.
7. Embedded Content
Articles or pages may include embedded content (e.g. videos, maps, Instagram posts). These behave as if you visited the source site directly and may collect their own tracking data.
8. How Long We Retain Your Data
- Comments: kept indefinitely
- Orders: stored as required by tax and business laws
- User accounts: kept until you request deletion
9. Your Rights
You can request:
- A copy of your data
- That we correct or delete your data
- That we limit use of your data
To request this, contact:
📧 info [at] nationalweddingdresscleaning [dot] co [dot] uk
10. Who We Share Data With
- Stripe and Klarna (to process payments)
- Automated spam/fraud detection services
- Shipping providers (for delivery)
We do not sell or rent your data.
11. Where Data Is Stored
We host our website with Guru Hosting in the UK. Backups may be stored securely in GDPR-compliant regions.
12. Changes to This Policy
We may update this privacy policy as needed. Continued use of the site indicates your agreement with the latest version.